Case Study
How Einklang built a fully custom AI agent for Baringa Management Consulting — trained on the Brilliant Working methodology and deployed across client engagements via secure Microsoft Azure architecture.
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Custom AI
Domain orchestration layer
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Azure
Secure enterprise architecture
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100%
Methodology scaled digitally
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The brief
Build an AI companion for the Brilliant Working methodology
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Strategic objective · Custom AI agent for Baringa Management Consulting · Designed to reinforce the Brilliant Working methodology · Acts as digital companion between workshops and coaching sessions |
AI-native enablement · On-demand coaching to increase speed, quality, and adoption · Seamless integration via secure Microsoft Azure architecture · Embedded domain knowledge and structured guidance · Instantly scalable across client environments |
The important shift
Not a chatbot — a domain-specific AI orchestration layer
Sara combines methodology, context, and LLM intelligence in a way that a generic chatbot cannot. She knows the Brilliant Working framework deeply — and guides users through it, not around it.
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Methodology embedded The Brilliant Working framework is built into every interaction — Sara gives methodology-specific guidance, not generic advice. |
Context aware Sara understands where a client is in their transformation journey and adapts her guidance accordingly — between sessions, not just during them. |
Human expertise amplified Consultants focus on high-value advisory work while Sara handles on-demand reinforcement and structured guidance at scale. |
Enterprise implications
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Methodologies become scalable digital assets — not locked in consultants’ heads |
Domain knowledge becomes AI-embedded capability that scales infinitely |
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Organisations build their own AI-Native operating model without external dependency |
Human expertise is amplified — not replaced — by AI that knows your methodology |
Beyond operational excellence
This approach is transferable across domains
The Sara model — a custom AI agent trained on a proprietary methodology — can be applied wherever an organisation has deep domain knowledge it wants to scale.
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Strategy execution
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Risk & Compliance
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Audit
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Transformation programs
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Industry methodologies
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New AI business models
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The Brilliant Working method has been deployed by Baringa clients worldwide for over a decade, consistently helping organisations embed effective and sustainable ways of working across teams, process, and culture. Our collaboration with Einklang has been fantastic. Their deep expertise in both operational excellence and AI has taken the methodology to the next level with Sara — making it practical, relevant, and impactful in the AI era.
James Lascelles
Co-founder, Brilliant Working Ltd
Also from Brilliant Working
e-Learning & LCS Lean Practitioner certification
Alongside Sara, Brilliant Working has developed intuitive e-learning programmes that take practitioners through the Brilliant Working methodology at their own pace. Practitioners can become certified as LCS Lean Practitioners — accredited by the Lean Competency System, a globally recognised framework for lean certification.
If your organisation uses the Brilliant Working method or the Lean Competency System, Brilliant Working is the place to start.
Visit Brilliant Working →Want to build your own custom agent?
Book a call to explore how we could embed your methodology into a custom AI agent.