Custom Agents
A Custom Agent is a domain-specific AI built on your organisation’s proprietary methodology — not a generic chatbot. It scales your expertise across teams, geographies, and time zones, without scaling your headcount.
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Sara
Reference implementation
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Azure
Secure enterprise architecture
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Teams
Inside Microsoft Teams
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EU GDPR
Compliant
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What it is
Not a chatbot — a domain-specific AI orchestration layer
A Custom Agent combines your methodology, your context, and LLM intelligence into a single AI that knows your framework as deeply as your best practitioner — and is available 24/7 to everyone in your organisation.
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Your methodology, embedded The agent is trained on your proprietary framework — it gives methodology-specific guidance, not generic AI answers. Context aware The agent understands where users are in their journey and adapts its guidance accordingly — between sessions, across geographies, at any time of day. Human expertise amplified Your experts are freed to focus on high-value advisory work. The agent handles on-demand reinforcement and methodology coaching at scale. Methodology becomes a digital asset Your proprietary framework is no longer locked in consultants’ heads. It becomes an AI-embedded capability that scales infinitely. |
Einklang Agent vs Custom Agent Einklang Agent Standard OE methodology — ready to deploy immediately. Ideal for organisations without a proprietary framework. CHF 149/seat or CHF 2,500/month
Custom Agent Your proprietary methodology, embedded in AI. Built specifically for your organisation or your clients. CHF 28,000–45,000 build + CHF 590/month
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Who it’s for
Built for organisations with deep domain knowledge to scale
A Custom Agent makes most sense when you have a proprietary methodology, a large practitioner base, or a consulting practice that relies on consistent application of a framework.
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Large enterprises Organisations with established internal OE, audit, or transformation methodologies that want to scale consistent practice across global teams. |
Consulting firms Firms with a proprietary client methodology that want to embed it in AI — so clients get on-demand coaching between engagements. Sara by Brilliant Working is the reference case. |
Industry associations Associations like Swissmem that serve a large membership base with shared methodology needs — and want to provide always-on AI capability to members. |
Also transferable across these domains
The process
From methodology to deployed agent — in five steps
We handle the full build — from methodology extraction to deployment inside your Microsoft tenant.
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1
Discovery We map your methodology, use cases, and user needs. One structured workshop. |
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Knowledge build We extract, structure, and encode your methodology into the agent’s knowledge base. |
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Build & test We build the agent, test extensively with real methodology scenarios, and refine with your team. |
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Deploy Deployed inside your Microsoft tenant via secure Azure architecture. EU GDPR compliant from day one. |
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Run & evolve We manage the agent monthly — updates, improvements, new methodology additions as your practice evolves. |
🔒 EU GDPR compliant & enterprise-grade data security
Deployed inside your Microsoft tenant — your data and your clients’ data never leave your organisation’s environment. Full compliance with EU GDPR and Swiss data protection standards.
Pricing
Transparent build + run pricing
No hidden fees. The build engagement delivers a fully deployed, tested agent. The monthly run fee keeps it current as your methodology evolves.
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Build engagement CHF 28k–45k
One-time build fee — scope dependent ✓ Discovery workshop and methodology extraction ✓ Full agent build and knowledge base construction ✓ Testing and refinement with your team ✓ Deployment inside your Microsoft tenant ✓ EU GDPR compliant architecture Book a discovery call |
Monthly run fee CHF 590
Per month — ongoing after deployment ✓ Agent monitoring and performance management ✓ Methodology updates as your framework evolves ✓ Monthly usage and performance reporting ✓ Technical support and escalation ✓ Cancel with 30 days notice The monthly fee ensures your agent stays current — as your methodology grows, your agent grows with it. |
Ready to embed your methodology in AI?
Book a 30-minute discovery call. We’ll explore your methodology, your use case, and whether a Custom Agent is the right fit.